SumacSupport
Answers to common questions about Sumac. Can't find yours? Send us a message or email support@sumacguide.com.
Using Sumac
Do I need an account?
No. You can search, filter and save favourites without signing up. Signing in with Apple or Google is optional and lets you write reviews, confirm diet labels and keep your favourites on all your devices.
How reliable are the diet labels?
Diet labels come from Google's restaurant information and from confirmations by Sumac travellers. They are a helpful guide, not a certification. If a diet matters to you for religious, health or allergy reasons, please confirm with the restaurant before ordering.
A diet label or restaurant detail is wrong
Open the restaurant and confirm or correct the diet label — your vote helps everyone. Opening hours, addresses and photos come from Google Maps; you can suggest an edit there. For anything else, tell us.
Why does Sumac ask for my location?
To show restaurants near you and how far away they are. Your location is used only to run the search and is not stored. You can also move the map and search any area without sharing your location.
Restaurants are missing or the list is empty
Try a larger search distance, clear some filters, or move the map. Very specific combinations (for example kosher and gluten-free together) can have few results in some areas.
Sumac Premium
What does Premium include?
Directions to restaurants, searches up to 10 km, and unlimited restaurant details. Sumac stays free to use without it.
How do I cancel or manage my subscription?
Subscriptions are handled by Apple. On your iPhone open Settings → your name → Subscriptions → Sumac, or in Sumac go to Profile → Manage subscription. Cancel at least 24 hours before the renewal date to avoid being charged for the next period.
I paid but Premium isn't active
In Sumac, open the plans screen and tap Restore Purchases while signed in to the same Apple ID you used to buy. If it still doesn't work, contact us.
How do I get a refund?
Refunds for App Store purchases are decided by Apple. Request one at reportaproblem.apple.com.
Your account and data
How do I delete my account?
In Sumac open Profile, scroll to the bottom and tap Delete account. Your account, preferences, favourites and written reviews are deleted. You can choose whether your anonymous star ratings and diet confirmations stay to help other travellers. If you can no longer open the app, email support@sumacguide.com from the address linked to your account and we will delete it for you.
Will deleting the app cancel my subscription?
No. Deleting the app or your account does not cancel an App Store subscription. Cancel it in your iPhone's Subscriptions settings.